FREQUENTLY ASKED QUESTIONS
Solution: Please reach out to us through whatsapp so that we can provide you with an alternative URL host.
Solution:
To troubleshoot and potentially fix the problem, there are several steps you can take:
Check Different Channels: Switch to other channels to see if the sound issue continues. This will help determine if the problem is specific to the channel or more widespread.
Internet Connection: Make sure that your internet connection is stable. A weak or unreliable internet connection can cause buffering problems and impact the audio. You may want to restart your router or modem.
Restart the IPTV Box or App: Sometimes, simply restarting your IPTV box or the application you're using can resolve temporary issues.
Audio Settings: Verify the audio settings on your IPTV box or application. Ensure that the volume is turned up and that the audio output settings are configured correctly.
Update Firmware/Software: Make sure that your IPTV box or application has the latest firmware or software updates installed. Outdated software can sometimes cause compatibility problems.
Try Another Device: If possible, try accessing the IPTV channel on a different device to see if the issue is specific to one device.
Reset to Default Settings: As a last resort, you may want to consider resetting your IPTV box or application to its default settings. Be careful, though, as this may erase your preferences and customized settings.
Contact Technical Support: If none of the above steps resolve the issue, get in touch with the technical support of your IPTV service provider for further assistance. They should be able to identify and address the specific problem.
There are two possible reasons for the issue: the application has been closed or the MAC address has been altered due to a power outage at your home. Potential solution: Attempt to reboot the device you are using to run the IPTV application. This may resolve any temporary malfunctions or problems. Restart the wireless router. If the MAC address has changed, please contact us so that we can connect you to the new MAC address.
Solution: This is not an error. The channels are currently undergoing maintenance, and we are in the process of updating our channels list. If the problem persists for a significant amount of time (more than 3 hours), please contact us via WhatsApp.
Having patience and waiting: In certain cases, the issue may be on the provider's side, and it might take some time for them to resolve it. It is important to remain patient and wait for the service provider to address the problem.
Solution: Power down the WiFi router and the device for a duration of 5 minutes. Give it another try. Establish a connection between the device and the router using a LAN cable. If the problems persist, please reach out to us so that we can assist you in adding a VPN to your account.
Solution: If you are using the TELEKOM network, you may experience network congestion during peak hours when more users are online. This can affect the quality of your IPTV streaming. It is advisable to contact your internet service provider (ISP) and inquire about any potential network congestion issues during those hours.
Consider switching to VODAFON as TELEKOM may encounter streaming service problems during peak hours. Additionally, try connecting your device to the router using a LAN cable.
Router Placement and Settings: Ensure that your router is centrally located and not obstructed by walls or objects. Moreover, check the router settings and, if possible, prioritize IPTV traffic for a smoother streaming experience.
Update Router Firmware: Always keep your router's firmware up-to-date. Router manufacturers regularly release firmware updates to address performance issues and enhance stability.
Use Wired Connection: If you are currently using a Wi-Fi connection, consider switching to a wired Ethernet connection instead. Wired connections are generally more stable and less prone to interference.
Reduce Network Load: During the specified hours, disconnect other devices from the network to reduce the overall network load. This will help ensure that there is sufficient bandwidth available for your IPTV streaming.
Alternate Solution: Consider trying a different IPTV application, utilize a virtual private network (VPN), or establish a direct connection between the device and the router using a LAN cable.
Solution: If you are using the TELEKOM network, you may experience network congestion during peak hours when more users are online. This can affect the quality of your IPTV streaming. It is advisable to contact your internet service provider (ISP) and inquire about any potential network congestion issues during those hours.
Consider switching to VODAFON as TELEKOM may encounter streaming service problems during peak hours. Additionally, try connecting your device to the router using a LAN cable.
Router Placement and Settings: Ensure that your router is centrally located and not obstructed by walls or objects. Moreover, check the router settings and, if possible, prioritize IPTV traffic for a smoother streaming experience.
Update Router Firmware: Always keep your router's firmware up-to-date. Router manufacturers regularly release firmware updates to address performance issues and enhance stability.
Use Wired Connection: If you are currently using a Wi-Fi connection, consider switching to a wired Ethernet connection instead. Wired connections are generally more stable and less prone to interference.
Reduce Network Load: During the specified hours, disconnect other devices from the network to reduce the overall network load. This will help ensure that there is sufficient bandwidth available for your IPTV streaming.
Solution : Consider opting for a different IPTV application, utilize a VPN service, or establish a wired connection between the device and the router.
Solution:
Ensure that your internet connection is stable and meets the minimum requirements for IPTV streaming by checking your upload and download speeds through a speed test.
If you are using a Wi-Fi connection, consider switching to a wired Ethernet connection as it tends to be more stable and less susceptible to interference.
Refresh your network connection by power cycling your router and modem. Simply unplug them, wait for about 30 seconds, and then plug them back in.
To ensure more stable streaming, disconnect other devices from the network that might be using a significant amount of bandwidth.
If possible, schedule your IPTV usage during off-peak hours to avoid network congestion that can occur during peak hours.
Make sure your router has the latest firmware installed as router manufacturers often release updates to address performance issues.
If your network (e.g., TELEKOM) doesn't support all IPTV servers, feel free to contact us on WhatsApp so we can redirect you to another server.
Reason: The app was removed or replaced with a different app. This can also happen due to changes in the network or power outages.
Reason: The application is experiencing difficulties with updating its cache. To resolve this issue, kindly consider installing one of the suggested applications mentioned in our installation guide.
